FAQs

You can verify the qualifications of a maid by requesting to see her training certificates and any relevant documentation. Additionally, you can contact her previous employers to get direct feedback about her work and experience. Our maid agency also conducts thorough background checks and face to face interviews to ensure each candidate meets our standards, before they even arrive in Singapore. Lastly, our consultants can provide you with detailed profiles of each maid, including their qualifications and work history.

When selecting a maid for infant or elder care, consider her experience with infants or elderly, especially any previous roles in infant or elder care, specifically in Singapore. Look at her training certifications and any special skills, such as first aid. Communication skills are crucial, so ensure she speaks a language that you're comfortable with. Check her references and past employer feedback for reliability and trustworthiness. Lastly, consider her personality to ensure a good fit with your family's dynamics.

While different nationalities may have varying strengths, it’s essential to focus on individual qualifications and experience. For instance, many Filipina helpers are known for their proficiency in English and extensive training in infant care services. Indonesian helpers often excel in household management and nurturing roles. Myanmar helpers are praised for their hardworking nature and adaptability. Best Home Employment ensures all our helpers, regardless of nationality, are well-trained and suited for infant care in Singapore. The most crucial factor is the individual’s experience and compatibility with your family’s needs.

Choosing between a new maid and an experienced one depends on your family’s specific needs. An experienced maid, especially one with a background in infant care, brings practical knowledge and can adapt quickly. A new maid, while requiring more initial training, can be more adaptable and eager to learn your preferred methods. Consider the level of supervision you can provide initially; new maids may need more guidance. Best Home Employment is a maid agency that offers both options and helps you evaluate which type fits your requirements best. Ultimately, the right choice depends on your comfort level and the maid's willingness to learn.

During the interview, assess the maid's communication skills and comfort level with your language. Ask about her previous experience with infant or elder care, including specific tasks she has handled. Evaluate her demeanour and see if she appears patient, caring, and reliable. Discuss your expectations and see how she responds to potential scenarios. Finally, trust your instincts and consider if you feel comfortable and confident in her ability to care for your infant or elderly.

Before hiring a maid, review her passport, work permit, and any training certificates. Check her medical records to ensure she is fit for the job. Look at her employment history, including references and feedback from previous employers. Ensure she has completed any mandatory training, such as infant care courses if that’s your primary need. Best Home Employment will assist you in verifying all necessary documentation to ensure compliance and suitability.

Yes, at Best Home Employment, we understand the importance of finding the right match for your family. We offer trial periods where you can observe the maid's performance and interaction with your family. During this period, you can assess her skills, work ethic, and compatibility with your household. This trial helps ensure that both parties are satisfied before committing to a long-term arrangement. Our consultants will guide you through the trial process and address any concerns you might have.

The costs involved include agency fees, which cover the selection and processing of the maid. There are also work permit fees, insurance, and medical examination costs. You’ll need to provide a monthly salary, which varies based on the maid’s experience and skills. Additionally, consider accommodation, food, and any other daily expenses. Best Home Employment is a maid agency that emphasises a transparent breakdown of all costs involved to help you budget effectively.

To ensure legal employment, you must follow Singapore’s regulations for hiring maids. This includes obtaining a valid work permit for the maid. Ensure all necessary documentation, such as her passport and employment contract, is in order. Regularly update any changes in her employment status to the Ministry of Manpower to stay compliant. As a maid agency, Best Home Employment assists with all the legal processes, including permit applications and renewals.

The application process typically takes 2-4 weeks, depending on the availability of the selected helper and the completion of necessary documentation. Initial consultations and interviews can be scheduled promptly. Work permit processing and medical checks might take additional time. Best Home Employment strives to expedite the process while ensuring all procedures are followed correctly. We keep you informed at each step to manage your expectations and planning.

You will need to provide information about your household, including the number of family members and specific needs for infant care. Details about your preferred helper's qualifications and experience are also essential. We require your contact information and any relevant preferences regarding language or cultural compatibility. Additionally, you should outline the specific duties and responsibilities you expect the helper to fulfil. This comprehensive information helps us match you with the most suitable candidates.

Yes, before commencing employment, helpers must undergo a comprehensive medical examination. This includes tests for infectious diseases, physical fitness assessments, and other health checks as mandated by Singapore's Ministry of Manpower. Regular medical check-ups are also required to ensure the helper remains fit for duty. Best Home Employment arranges these examinations as part of the application process. Keeping up with medical examinations helps maintain a healthy and safe environment for your family and the helper.

Yes, you can apply for multiple helpers if your household needs it. Each application will be processed individually, ensuring that each helper is matched according to specific duties and responsibilities. Best Home Employment will guide you through the logistics and legal requirements of employing multiple helpers. It’s crucial to ensure you can provide adequate accommodation and meet all employment regulations for each helper. Our consultants can help you manage the process smoothly and efficiently.

Finalising the employment contract involves outlining the terms and conditions of employment, including salary, work hours, and specific duties. Both parties must agree on the contract, and it must be signed by the employer and the helper. Best Home Employment provides a standard contract template and assists in tailoring it to your needs. We also ensure the contract complies with Singapore’s regulations. Once signed, the contract is submitted to the Ministry of Manpower for approval.

If your chosen helper is not available immediately, we can provide alternative candidates that match your requirements. Best Home Employment maintains a pool of qualified helpers ready to start work as soon as possible. We can also offer temporary solutions while you wait for your preferred helper. Our consultants will keep you informed about the availability status and expected arrival times. We aim to ensure that your household’s needs are met without significant delays.

Yes, you can make changes to your application even after it has been submitted. Contact our consultants to discuss any modifications to your requirements or preferences. We will adjust the candidate search accordingly to match your updated needs. It’s essential to communicate changes as soon as possible to avoid any delays in the process. Best Home Employment is flexible and responsive to ensure you find the perfect helper for your family.

You can track the status of your application by contacting our consultants directly. We provide regular updates on the progress of your application, including the selection and interview stages. Additionally, you can use our online portal to check the status of your application at any time. Best Home Employment ensures transparent communication throughout the process. Our goal is to keep you informed and reassured every step of the way.

A domestic helper in infant care is responsible for feeding, bathing, and changing diapers for your infant. She also ensures a safe and clean environment, prepares baby meals, and monitors the baby’s health and development. The helper engages in interactive play and educational activities to promote cognitive and emotional growth. Additionally, she may assist with light household chores to support the overall family environment. Best Home Employment ensures that all helpers are well-trained in these responsibilities to provide comprehensive care for your child.

To ensure your helper's well-being, provide a comfortable living environment with adequate privacy and rest. Ensure she has access to nutritious meals and regular breaks. Maintain open communication to address any concerns or issues promptly. Offer fair compensation and comply with Singapore's labour laws regarding working hours and rest days. Providing emotional support and showing appreciation for her work also contributes significantly to her overall well-being.

If your helper falls sick, ensure she receives appropriate medical care promptly. Allow her to rest and recover fully before resuming her duties. You may need to adjust her workload temporarily or seek alternative assistance if necessary. Keep open communication to monitor her condition and provide support. Best Home Employment can assist in finding temporary replacements or additional help during such periods.

Provide constructive feedback through regular, open, and respectful communication. Focus on specific behaviours or tasks and offer clear examples of what can be improved. Balance criticism with positive reinforcement to encourage motivation. Schedule periodic reviews to discuss her performance and address any concerns. Creating a supportive environment helps your helper feel valued and more willing to make necessary adjustments.

Accommodation should include a private, secure space with adequate ventilation and lighting. Provide essential furniture like a bed, wardrobe, and access to bathroom facilities. Ensure she has privacy and comfort to rest properly. The accommodation must meet Singapore's Ministry of Manpower regulations. Best Home Employment can guide you on the best practices for setting up suitable living arrangements for your helper.

Address conflicts promptly through calm and open communication. Listen to both sides and try to understand the root cause of the issue. Mediate the conversation and encourage a respectful dialogue to find a mutually acceptable solution. Establish clear household rules and expectations to prevent future conflicts. If necessary, seek advice or mediation services from Best Home Employment to resolve more serious disputes

If the contract ends or requires early termination, follow the legal procedures outlined by Singapore's Ministry of Manpower. Provide the necessary notice period and settle any outstanding payments or obligations. Conduct an exit interview to discuss the helper's experience and provide feedback. Assist with her repatriation or transfer to another employer if applicable. Best Home Employment can guide you through the termination process to ensure compliance and smooth transition.

To terminate a helper's contract, you need to provide the required notice period as stated in the employment contract. Ensure all outstanding payments, including salary and any benefits, are settled. Inform the Ministry of Manpower (MOM) and arrange for the cancellation of the work permit. Assist the helper with her travel arrangements back to her home country or to her new employer if she is transferring. Best Home Employment can provide guidance to ensure the termination process is handled smoothly and legally.

Handle repatriation by booking her return flight and ensuring she has all necessary travel documents. Provide transportation to the airport and ensure she has sufficient funds for her journey. It’s important to comply with MOM regulations and inform them of the repatriation details. Best Home Employment can assist with the logistics and ensure all legal requirements are met. Supporting your helper through this process shows respect and appreciation for her service.

If your helper wishes to transfer, both parties need to agree on the transfer terms. Inform MOM about the intended transfer and follow their procedures for work permit cancellation and reapplication. Ensure all outstanding payments are settled before the transfer. The new employer will handle the application for the new work permit. Best Home Employment can facilitate this process and help find a suitable replacement for your household.

Penalties for early termination depend on the terms outlined in the employment contract. Generally, employers are required to provide the agreed notice period or pay in lieu of notice. All outstanding salaries and benefits must be paid. Failure to comply with MOM regulations can result in fines or other penalties. Best Home Employment advice on legal obligations and helps manage the termination process to avoid penalties.

Ensure a smooth transition by thoroughly briefing the new helper on her duties and household routines. Provide a handover period where the outgoing helper can train the new one, if possible. Offer written guidelines and conduct an orientation to familiarise her with your home and family. Maintain open communication to address any initial challenges. Best Home Employment can support this transition with training and resources for your new helper.

If your helper decides to leave early, you are responsible for providing the required notice period or payment in lieu. Arrange her repatriation and ensure all outstanding wages and benefits are paid. Inform MOM and follow the necessary procedures for work permit cancellation. Support her departure by assisting with travel arrangements and any required documentation. Best Home Employment can help manage the process and ensure compliance with legal requirements.

Yes, providing a reference can be very helpful for your helper's future employment opportunities. Highlight her strengths, skills, and any positive contributions she made to your household. Be honest and fair in your assessment to ensure the reference is credible. Providing a reference is a good way to show appreciation for her service. Best Home Employment can also assist in creating a professional reference if needed.

Address grievances by listening to your helper’s concerns and discussing them openly. Try to resolve any issues amicably and ensure all legal and contractual obligations are met. Provide a platform for her to voice her concerns and take them seriously. Seeking mediation from a third party, such as Best Home Employment, can also be beneficial. Addressing grievances respectfully ensures a positive end to the working relationship.

After the contract ends, you need to settle all final payments and provide a fair evaluation or reference. Inform MOM and cancel the work permit. Assist with her repatriation or transfer if applicable. If you require a new domestic helper, start the selection and application process with Best Home Employment. We ensure a smooth transition and help you find a suitable replacement to continue supporting your household needs.

Communicate your parenting style and routines clearly from the start. Provide written guidelines and demonstrate specific tasks if necessary. Have regular check-ins to discuss your baby's progress and any concerns. Encourage your helper to ask questions and provide feedback to ensure mutual understanding. Best Home Employment supports open communication and provides additional training if required to align with your parenting approach.

Address concerns promptly through respectful and open communication. Discuss specific instances and provide clear examples of what needs to change. Offer additional training or resources if necessary to improve her skills. Best Home Employment can mediate these discussions and provide support to resolve any issues. Continuous dialogue ensures that both you and your domestic helper are on the same page regarding your baby’s care.

Monitor performance through regular observations and feedback sessions. Use checklists or logs to track daily activities and your baby’s progress. Set aside time for periodic reviews to discuss her performance and any areas for improvement. Utilise home monitoring systems if you feel it’s necessary for added reassurance. Best Home Employment can provide tools and tips for effectively assessing your helper’s performance.

Look for helpers with certifications in infant care or early childhood education. Experience working with infants, especially in Singapore, is highly beneficial. Check for training in first aid and emergency response. Evaluate her communication skills and ability to follow detailed instructions. Best Home Employment ensures that all our domestic helpers meet these qualifications to provide top-notch infant care.

Yes, you can specify your preferences for domestic helpers with experience in particular infant care techniques. Be it needing expertise in managing colic, sleep training, or early developmental activities, Best Home Employment can match you with suitable candidates. Discuss your requirements during the consultation to find the best fit. Our extensive pool of trained helpers ensures that we can meet diverse infant care needs.

Best Home implements rigorous training in safety protocols for all domestic helpers. This includes infant CPR, first aid, and safe handling practices. We conduct thorough background checks to ensure the reliability of our helpers. Regular performance reviews and continuous support from our consultants help maintain high safety standards. Open communication with your helper also ensures that any safety concerns are promptly addressed.

Best Home provides continuous support to address any issues with your helper’s performance. Our consultants are available to mediate discussions and offer additional training if needed. We can also arrange for temporary replacements or adjustments to the helper’s duties. Our goal is to ensure your satisfaction and the well-being of your infant. We are committed to resolving any concerns efficiently and effectively.

Establishing a good working relationship with your transfer maid involves clear communication, setting expectations, and mutual respect. Begin by discussing your household rules, routines, and specific tasks. Regular check-ins and feedback sessions can help address any issues early. Best Home Employment provides support and guidance on managing employer-helper relationships. We also offer mediation services if needed to resolve any conflicts. Building a positive relationship ensures a harmonious and productive household.

If your transfer maid has health issues, it is important to address them promptly. Ensure she receives the necessary medical attention and support. Best Home Employment can assist in arranging medical appointments and coordinating with healthcare providers. We also advise on MOM’s requirements for medical leave and health insurance coverage. Taking care of your maid’s health is crucial for her well-being and productivity. Providing support and understanding can help maintain a positive working environment.

Helping your transfer maid adjust involves providing clear instructions, being patient, and offering guidance as she learns your household routines. Introduce her to family members and explain each person’s preferences and needs. Best Home Employment offers orientation programs to assist with this transition. Regular feedback and positive reinforcement can also help her feel more comfortable and confident. A supportive approach can significantly ease the adjustment period.

Your responsibilities towards your transfer maid include providing a safe working environment, fair compensation, and adequate rest. You must also ensure she has proper accommodation, access to medical care, and timely payment of her salary. Compliance with MOM’s regulations regarding work hours, rest days, and employment terms is essential. Best Home Employment provides guidance on fulfilling these responsibilities. Treating your maid with respect and fairness fosters a positive working relationship.

Handling disputes with your transfer maid requires open communication and a calm approach. Discuss the issues respectfully and seek to understand her perspective. Best Home Employment offers mediation services to help resolve conflicts. We provide guidance on fair and effective resolution methods. It’s important to address disputes early to prevent escalation. Maintaining a respectful and understanding attitude can help resolve conflicts amicably.

Yes, you can change the duties of your transfer maid, but it’s important to discuss these changes with her and ensure she is comfortable with the new tasks. Clear communication and mutual agreement are key. Best Home Employment can provide advice on managing changes in duties. We recommend providing additional training if necessary to help her adapt to the new responsibilities. Ensuring clarity and support can facilitate a smooth transition.

Ensuring your transfer maid feels valued and motivated involves recognizing her efforts, providing positive feedback, and treating her with respect. Offering opportunities for skill development and respecting her rest days can also boost her morale. Best Home Employment provides guidance on fostering a positive working environment. Showing appreciation and understanding can significantly enhance her motivation and job satisfaction. A motivated maid is more likely to perform her duties effectively.

If your transfer maid wants to terminate her employment, it’s important to discuss her reasons and see if any issues can be resolved. If termination is inevitable, ensure compliance with MOM’s regulations regarding notice periods and final salary payments. Best Home Employment can assist with the termination process and help you find a replacement maid. We provide guidance on managing the transition smoothly. Handling the situation professionally ensures a respectful and fair resolution.

To apply for a transfer maid in Singapore, you need to submit several documents including the maid’s work permit, a completed application form, and proof of your eligibility to employ a foreign domestic worker. Additionally, you will need to provide copies of your identification documents and income proof. Best Home Employment helps streamline this process by guiding you through the necessary paperwork. We ensure all required documents are in order for a smooth application.

You can submit your application through a licensed maid agency like Best Home Employment. Our agency assists with the submission process to ensure all details are accurately filled out and submitted promptly. We handle the logistics and follow up with MOM to track the application status. This service reduces your administrative burden and helps avoid delays.