Best Home Employment Agency: Trusted Maid Agency 2026/27 Award Winner
- Jackie Tay
- 40 minutes ago
- 5 min read
Best Home Employment Agency has been recognised as the recipient of the Trusted Maid Agency 2026/27 award by Asia1. This prestigious accolade was presented in recognition of the company’s exemplary performance and ethical business conduct.
The award acknowledges organisations that maintain strict compliance with safety and service protocols while demonstrating an ongoing commitment to providing secure and professional domestic solutions. As part of the assessment process, Asia1 representatives personally visited Best Home’s office to evaluate its operations, customer service systems, and standards before conferring the award.
This achievement is a meaningful affirmation of what thousands of Singapore families have known for the past three decades: Best Home Employment Agency is one of Singapore’s most trusted and comprehensive maid agencies.
30 Years of Serving Singapore Families
For more than 30 years, Best Home has helped families throughout Singapore hire dependable and well-trained maids from Indonesia, Myanmar, the Philippines, and Mizoram, India.
Over the years, the agency has built a strong reputation for honesty, professionalism, and responsive customer support. Whether families require assistance with childcare, elderly care, housekeeping, or urgent caregiving arrangements, Best Home offers complete domestic solutions tailored to each household’s needs.
Our company’s philosophy is simple: every employer deserves a peace of mind, and every maid deserves proper training, support, and care.
Director-Led Recruitment and Rigorous Selection
One of the key reasons for Best Home’s success is its highly selective recruitment process, personally led by our Director Mr Tay.
Unlike agencies that rely solely on biodata and resumes, Mr Tay or a member his recruitment team personally interviews every candidate before recommending them to customers. This allows the agency to assess each applicant’s honesty, attitude, communication skills, and practical caregiving abilities.
By conducting detailed interviews and screenings, Best Home is able to identify candidates who are sincere, capable, and genuinely suited to work in Singapore homes. This stringent selection process significantly reduces the risk of mismatches and helps ensure successful placements.
Extensive Overseas and Local Training
Best Home believes that excellent maids are trained, not discovered by chance.
Before arriving in Singapore, new maids undergo structured training at overseas training centres where they learn housekeeping, childcare, elderly caregiving, cooking, and hygiene.
Upon arrival in Singapore, they receive further training through Best Home’s local training department. This includes our agency’s exclusive Onboarding and Integration Program, which aims to prepare our maids to excel in a Singaporean work environment. Our local training also provides refresher training in caregiving and housekeeping, instruction on smart kitchen appliances, cooking techniques, and healthy communication skills.
This dual training approach ensures that maids are work-ready and equipped to adapt quickly to the expectations of Singapore households.
MOM and SLA Approved Interim Accommodation
Before handover to employers, newly arrived helpers stay at Best Home’s interim accommodation approved by Singapore’s Ministry of Manpower and Singapore Land Authority.
The accommodation is designed to provide a clean, safe, and supportive environment. Helpers are provided with nutritious meals, sanitary and comfortable living conditions, personal beds and lockers, and wide social spaces while they await deployment.
Best Home also uses steamers to disinfect helpers’ belongings and eliminate bed bugs and eggs. This attention to hygiene and welfare gives employers confidence that their helpers and belongings are well cared for before they begin work.
Complimentary Best Home Care Pack
Each helper receives a complimentary Best Home Care Pack during handover.
The care pack includes toiletries, a cookbook, and a communication guidebook. These practical resources help helpers settle into their new homes and begin their employment journey with greater confidence and preparedness.
Responsive and Friendly Customer Support
At Best Home, handing over a maid to her employer marks the beginning, not the end, of the relationship.
Customers can rely on the agency’s experienced consultants for prompt advice and support whenever questions or challenges arise. Whether the issue involves communication difficulties, work expectations, or adjustment concerns, Best Home provides counselling and practical solutions quickly.
This commitment to service excellence ensures that customers never feel they are handling problems alone.
Celebrating Loyalty and Excellence
Best Home believes in recognising both exceptional maids and loyal employers.
Long-serving helpers receive certificates of appreciation and Gold Coin Awards in recognition of their dedication and exemplary service. Employers who have maintained long-term relationships with their helpers are also honoured with Gold Coin Awards.
In one notable example, a Best Home helper Ms Nesa was recognised for heroically saving two elderly employers from a serious fire in Telok Blangah. She was presented with a special award and certificate to honour her courageous actions.
These initiatives reflect Best Home’s commitment to promoting mutual respect and long-term employment success.
Generous 7-Month Unlimited Helper Replacement Policy
Best Home offers one of the most generous helper replacement policies in Singapore.
Within seven months from the first helper’s start date, customers may request an unlimited number of replacement helpers if the initial match proves unsuitable.
During this period, agency fees are not charged again, although applicable administrative and regulatory costs still apply.
This policy provides valuable assurance and demonstrates Best Home’s confidence in its recruitment and matching systems.
Strong Partnerships Across Source Countries
Over the last three decades, Best Home has developed trusted relationships with recruitment partners in Indonesia, Myanmar, the Philippines, and Mizoram.
These longstanding partnerships allow the agency to respond effectively to changing embassy procedures and international regulations. Even during significant disruptions such as the COVID-19 pandemic and the Myanmar civil war, Best Home continued to bring in quality maids when many agencies faced serious difficulties.
These relationships are a key reason why Best Home remains a reliable source of top-quality candidates.
Comprehensive Maid-Related Services
In addition to maid placement, Best Home offers a wide range of related services.
Families can engage Best Home part-time helpers under the Ministry of Manpower Household Services Scheme for cleaning and housekeeping.
Our agency also provides caregiving maids through the Advance Placement Scheme for urgent care needs.
Other services include helper transportation to MOM appointments or airports, helper accommodation, passport renewals, work permit processing, and embassy documentation.
These integrated services make Best Home a one-stop solution for all domestic helper needs.
Ethical Business Conduct and Trusted Service
The Trusted Maid Agency 2026/27 award highlights Best Home’s unwavering commitment to ethical business conduct.
Our company is known for honest advice, transparent pricing, accurate representation of candidates, and full compliance with Singapore regulations.
Best Home also places strong emphasis on helper welfare and responsible after-sales support.
In an industry built on trust, these principles have earned the loyalty of customers who have continued to use Best Home for 10, 20, and even 30 years.
Best Home: Singapore’s Trusted Maid Agency
Receiving the Asia1 Trusted Maid Agency 2026/27 award is both an honour and a reflection of the standards Best Home has upheld for more than 30 years.
From director-led recruitment and extensive training to responsive customer support and one of Singapore’s most generous replacement policies, Best Home continues to set the benchmark for excellence in the maid agency industry.
For families seeking a trustworthy, professional, and value-driven maid agency in Singapore, Best Home remains the clear choice.
To learn more about the company’s services, contact us now and discover why thousands of families have entrusted their homes and loved ones to Best Home for over three decades.
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