top of page

Top 5 Factors To Consider When Choosing A Maid Employment Agency In Singapore

Jackie Tay

4 min read

May 21, 2023




With its dynamic blend of diverse cultures and high living standards, living in Singapore is an experience filled with excitement and challenges. The city-state's burgeoning economic landscape and the resultant lifestyle are often characterized by a fast-paced rhythm that leaves little time for managing household chores efficiently. It is where domestic help becomes an essential part of maintaining the balance between professional commitments and personal life.

Domestic help, or maids, take on various roles ranging from cleaning, cooking, child care, elder care, and even pet care, depending on the family's specific needs. They are not just assistants but become part of the family, looking after your home with care and dedication. It makes choosing the right maid critical for your household's overall harmony and smooth functioning.

Given this decision's importance, finding and hiring domestic help should not be taken lightly. Here is where a reliable and professional maid employment agency comes into the picture. A competent agency can help streamline the hiring process, ensuring you are paired with a maid whose skills and temperament align with your household's needs.

However, choosing the right agency is a task that requires careful consideration. Not all agencies are equal. Not all may be equipped to cater to your needs. A trustworthy agency should be able to demonstrate a clear understanding of your requirements and provide reliable, high-quality services accordingly.

In the following sections, we will delve more in-depth into five key factors that can significantly influence your choice of a maid employment agency in Singapore. These include the agency's reputation and track record, compliance with regulations and laws, the range of services they offer, the cost, and their customer service and support level.

By understanding these elements, you'll be better equipped to make an informed decision, saving you potential time, money, and stress. And as an impact, you can enjoy a smoother, more harmonious household operation with the help of a maid who truly suits your home.

Factor 1: Agency's Reputation And Track Record

At Best Home Employment, we believe that reputation is a cornerstone of any business, particularly in the domestic help sector. You want to trust that your chosen agency is reliable and has a strong history of providing quality domestic assistance. An agency's reputation can be gauged by exploring its track record—browsing through reviews, feedback, and ratings offered by clients online. The more positive the input, the higher the likelihood that the agency will meet your needs. In addition, reaching out to friends, colleagues, or neighbors who have enlisted similar services might provide you with practical, first-hand insights.

At Best Home Employment, we pride ourselves on our glowing reputation and solid track record. Our commitment to diligence and excellence has fostered a lengthy list of satisfied clients who can attest to the quality of our services.

Factor 2: Compliance With Regulations And Laws

The Ministry of Manpower (MOM) regulates maid employment agencies in Singapore, with strict laws and regulations to protect employers and maids alike. It is paramount to ensure the agency you choose complies with these laws. At Best Home Employment, we understand the significance of abiding by the law and can assure our clients of our complete adherence to regulations.

Before engaging with an agency, confirm it is licensed by checking MOM's Employment Agency Directory, which will show their valid Employment Agency License Number. In addition, it's essential to scrutinize the agency's practices regarding the welfare and rights of maids, their working conditions, and overall treatment—all of which should align with the Employment of Foreign Manpower Act (EFMA). At Best Home Employment, we comply with all regulations and go above and beyond to assure our maids' well-being and equal treatment.

Factor 3: Range Of Services Offered

The breadth of services the agency offers is another crucial factor to consider. Each agency has a unique portfolio of services, including sourcing maids, training, work permit processing, counseling, dispute resolution, and repatriation services. You must align your household needs with the services offered by the agency. Do you require a maid who excels in child care or eldercare or someone who can cook specific cuisines?

At Best Home Employment, we have always strived to offer an array of services, including specialized training for maids to ensure they meet the unique requirements of every household.

Factor 4: Cost and Fees

Even with the promise of a reliable maid service, the cost remains a critical element to examine. Different agencies will levy additional fees, reflecting the breadth of services they offer. While some agencies may charge a lower cost for limited services, others may charge higher prices for comprehensive services.

When considering cost, evaluate the agency's fee structure for transparency. Are there any hidden charges? Is the price proportional to the services rendered? Remember, the cheapest option may not always equate to the best value.

At Best Home Employment, we believe in transparency and value for money, assuring our clients of no hidden charges and cost commensurate with the quality of service.

Factor 5: Customer Service And Support

Last but certainly not least, consider the level of customer service and support the agency offers. Outstanding customer service should be the norm, not an exception, and it should extend before, during, and after the maid's employment. It includes prompt responses to queries and complaints, efficiency in service delivery, and support for employers and maids in case of disputes or issues.

At Best Home Employment, we pride ourselves on our stellar customer service. We are always reachable via phone or email, and our team is always ready to address any crises or questions in a timely and efficient manner.


In conclusion, the process of choosing a maid employment agency in Singapore is an important one. The five factors mentioned above—reputation and track record, compliance with regulations, range of services, cost, and customer service—are key to ensuring a positive experience.

At Best Home Employment, we take pride in fulfilling all these factors, dedicated to making hiring domestic help as seamless as possible. Your informed decision gives you peace of mind and assures you that you receive the best possible return on your investment.

We welcome your experiences and tips for choosing a maid employment agency and encourage you to consider Best Home Employment as your agency of choice. As a leading maid employment agency, we offer customized services to suit every family in Singapore, matching every home with the ideal help.

Take the first step in creating a harmonious home today. Visit Best Home Employment today! Your comfort and satisfaction is our priority.

Jackie Tay

4 min read

May 21, 2023




Related Posts