top of page

Maid Agency Services 101: What You Need To Know Before Hiring a Maid

Jackie Tay

6 min read

May 10, 2023




Hiring a maid can be difficult, but it's essential for a clean and organized home. The right maid agency helps you find a dependable, skilled domestic helper. This guide will walk you through hiring a maid and introduce Best Home Employment, a leading maid agency.

A trustworthy maid agency is essential for several reasons:

  1. It makes sure you get a high-quality domestic helper. Reputable agencies provide well-trained and experienced maids who have been screened and checked.

  2. A reliable agency follows employment laws and regulations. They handle work permits and insurance efficiently, making hiring easy for you and the maid.

  1. A good agency offers responsive customer service.

  1. They address concerns and maintain open communication throughout the hiring process.

Hiring a maid involves several steps. These include assessing your household needs, choosing a reputable agency, understanding legal requirements and managing common challenges.

This guide aims to provide an easy-to-understand overview of the hiring process. It highlights factors to consider when choosing a maid agency, offers helpful tips for a successful hiring experience, and addresses common questions and concerns.

Introducing Best Home Employment As A Top Maid Agency Service

Best Home Employment is a leading provider of customized domestic help services in Singapore. Best Home Employment is a reliable choice with a strong reputation, positive reviews, and high client satisfaction. Best Home Employment follows legal requirements and ensures proper documentation as a MOM-approved agency. We offer various services, from matching and selecting maids to training and providing support after hiring.

Comprehensive Training and Skill Development

Best Home Employment ensures domestic helpers receive proper training and assessment. Our agency works with source recruiters familiar with their 30-year-old training syllabus. Helpers from Indonesia and the Philippines must pass aptitude assessments before qualifying. They also learn core household tasks like ironing, steaming clothes, vacuuming, and cleaning. Additionally, they receive a cookbook in their native languages to prepare healthy, local meals.

Best Home Employment supports helper development with a free one-year online video course. It starts before matching helpers with employers. Our director personally teaches onboarding and orientation courses. Helpers learn about Singapore's working norms, safety topics, and other important issues. Our agency's focus on relevance, adaptability, and continuous growth ensures helpers are ready to meet employers' needs.

Ensuring Safety and Security: Rigorous Background Checks

Best Home Employment does detailed background checks on potential candidates. We make sure helpers are suitable for work in Singapore. The reviews cover physical information, criminal records, medical conditions, allergies, and past jobs. We are proud of our accurate and transparent assessments. These are available on our self-help maid search database for potential employers.

Our background check process is essential for home and family safety. Our maids' profiles, with self-introduction videos, are regularly updated on the website's database. This lets potential employers search for and choose suitable helpers easily.

Personalized Maid Services for Your Unique Needs

At Best Home Employment, we know how vital customized services are for clients. We work to give a personalized and satisfying experience. We consider language preferences, dietary requirements, and special care for family members with disabilities. Our focus on personalization, responsiveness, and adaptability sets us apart.

We're proud to be approved by MOM for the Advance Placement Scheme (APS). It lets us bring in helpers for training before matching them with employers. As an employer, you can meet helpers face-to-face at our offices for better understanding. You can also customize the skill training for your helper. At Best Home Employment, we go the extra mile to offer exceptional, personalized services to our clients.

Identifying Your Household Needs

Before hiring a maid, figuring out the work needed in your home is essential. List the tasks you want your helper to do, like cleaning, laundry, cooking, or childcare. Think about how often these tasks should be done and the expertise needed. It helps you create a clear job description and sets realistic expectations for your prospective maid.

Choose whether you need part-time or full-time help. Part-time maids usually work for a few hours or on specific days, while full-time maids live with you in your homes and help daily. Consider your family's schedule, the work needed, and your budget to decide which option is best for you.

Some homes may need a maid with special skills or experience. For example, you might need a helper who can care for older family members, handle children with special needs, or cook certain dishes. Include these requirements in your job description and talk to your chosen maid agency to find the best candidate.

Choosing The Right Maid Agency

A. Good Reputation

Selecting a maid agency like Best Home Employment with a good reputation ensures they have a history of offering dependable, high-quality services, giving you peace of mind that your requirements will be handled with expertise and worth.

B. Services Offered

Consider the range of services the agency provides. Some agencies offer more than just matching you with a maid. They may also help with training, admin assistance such as work permit renewals , and ongoing support. Pick an agency that meets your needs.

C. Domestic Helpers' Training And Experience

Make sure the agency's domestic helpers have proper training and experience. It ensures they have the skills needed to handle the tasks you require. Experienced maids are more likely to meet your expectations.

D. Pricing And Contract Terms

Compare the pricing and contract terms of different agencies. Look for transparent pricing and fair contract terms. It helps you avoid hidden fees or unexpected costs. Choose an agency that suits your budget and provides good value for your money.

Legal Requirements And Eligibility

A. Employment Laws And Rules

Understand the employment laws and rules that apply to hiring a maid. It helps you ensure that you and your domestic helper follow the regulations, avoiding legal issues.

B. Applying For A Work Permit

Learn about the work permit application process. Your maid must have a work permit to work legally in your home. The process can vary depending on location, so understand the steps involved.

C. Insurance And Security Bond Needs

Know the insurance and security bond requirements for hiring a maid. These protect you and your domestic helper in case of accidents or other issues. Check the specific requirements for your area and choose an appropriate insurance plan.

The Hiring Process

A. Picking The Right Candidate

To find the proper maid, look for a candidate whose profile fits your household needs. Consider their experience, skills, and background. Interview potential candidates to see if they're a good fit for your family.

B. Getting Ready For Your New Maid

Before your new maid comes, make sure to have her room/ space ready. Upon her arrival, give her an orientation and be patient in your training - it will take time for her to adapt to a new space and household routines. Clearly explain your rules and expectations, like work hours, time off, and house rules. This will help to avoid misunderstandings and create a positive work relationship.

C. Ongoing Support And Talking

When your new maid starts work, keep communication open and offer support. Talk about any concerns or issues and give helpful feedback. It will help your maid and keep her motivated. You'll build a strong work relationship with your helper by being supportive and communicating well, which will in turn help to create a happy home environment..

Common Challenges And How To Overcome Them

A. Language And Cultural Differences

Language and cultural differences can cause misunderstandings with your maid. To solve these issues:

  1. Learn some phrases in your maid's language and teach them essential words in yours.

  2. Be patient, and speak clearly and simply.

  3. Try understanding your maid's culture and share about your family’s habits to build respect and reduce misunderstandings.

B. Solving Conflicts And Problems

Conflicts can happen between you and your maid for different reasons. To solve them:

  1. Keep communication open and talk about problems when they happen.

  2. Listen to your maid's concerns and work together to find solutions.

  3. Stay calm and understanding to create a peaceful work environment.

C. Renewing Work Permits And Contracts

Start when it's time to renew your maid's work permit and contract. Learn about the renewal requirements and deadlines to avoid surprises. Keep in touch with the agency for a smooth renewal process. By staying organized and informed, you can prevent any delays or issues.


Hiring a maid involves key steps and things to think about. From figuring out your household needs to pick the best maid agency and understanding legal rules, staying informed and making smart choices are essential.

Picking the right maid agency is crucial for a smooth hiring experience. A good agency, like Best Home Employment, helps you through the process, provides skilled and experienced maids, and offers ongoing support to maintain a happy work relationship.

Use this guide as a helpful tool when hiring a maid. Following the advice and ideas here, you'll be better prepared to find the perfect helper for your home, making your household more organized and stress-free.

Don't wait any longer to discover the ideal maid for your home! Visit Best Home Employment today to learn more about our exceptional maids and how they can transform your household. Experience the difference a well-trained and experienced domestic helper can make. Trust Best Home Employment to guide you through the process and provide the support you need. Contact us to start your journey toward a more organized, stress-free home!

Jackie Tay

6 min read

May 10, 2023